Privacy Policy

Last updated: October 2025

1. Introduction

Bestway Community Development (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in a transparent and lawful way.

We are a registered Scottish charity (SC052379) operating at:
Jerviston Community Centre, Coalhall Avenue, Motherwell, ML1 4BU
Phone: 01698 441243
Email: admin@bestwaycd.org

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant Scottish charity and data protection laws.

2. What Information We Collect

We may collect and process the following types of personal information:

• Personal details: name, address, email, phone number, date of birth.
• Communication data: records of your correspondence with us (emails, forms, or messages).
• Service information: details about the support or activities you take part in.
• Volunteer and staff information: contact details, training, and safeguarding data.
• Donation information: payment details (processed securely through third-party payment providers such as PayPal).
• Website usage data: IP address, browser type, and usage statistics collected via cookies (see Section 9).

3. How We Use Your Information

• Provide and manage our services, workshops, and community programmes.
• Communicate with you about our activities, events, and updates.
• Manage volunteer applications and participation.
• Process donations and issue receipts.
• Ensure compliance with legal and safeguarding obligations.
• Improve our website, services, and communications.

We only collect and use your personal information where it is lawful and necessary for our charitable aims.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Consent: when you have agreed to receive information or participate in a programme.
• Contract: when data is needed to deliver services you have requested.
• Legal obligation: to comply with safeguarding, health and safety, or financial reporting duties.
• Legitimate interests: to support our charitable operations and improve services.

5. How We Store and Protect Your Data

Your information is stored securely on password-protected systems and devices. We take all reasonable steps to keep your data safe from loss, misuse, or unauthorised access.

We only keep your personal data for as long as necessary:

• Service users: up to 3 years after last contact.
• Volunteers/staff: up to 6 years after leaving the organisation (for safeguarding and audit purposes).
• Donor records: up to 7 years for financial reporting.

After this period, data is securely deleted or anonymised.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share information with:

• Partner organisations or funders (e.g., North Lanarkshire Council, NHS Lanarkshire, Good Things Foundation) only when necessary for service delivery.
• Regulators or auditors such as OSCR or HMRC when legally required.
• Professional advisers such as accountants or insurers.

Any sharing follows strict data-sharing agreements and confidentiality procedures.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion (“right to be forgotten”).
• Restrict processing or object to how we use your data.
• Withdraw consent at any time if processing is based on consent.
• Data portability (where applicable).

To exercise your rights, contact us at
admin@bestwaycd.org.
We will respond within one month in accordance with the law.

If you are unhappy with how we handle your data, you can contact:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113

8. Children’s Information

We take extra care when handling data about children and young people. Consent for under-16s must be given by a parent or guardian before collecting personal data.

9. Cookies and Website Analytics

Our website uses cookies to improve functionality and understand visitor activity. Cookies help us analyse website traffic and personalise your experience.

You can control or disable cookies through your browser settings. We do not use cookies to collect personal information without consent.

10. Links to Other Websites

Our website may contain links to partner or external websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies when visiting them.

11. Updates to This Policy

We review this policy regularly and may update it from time to time. The latest version will always be available on our website. Significant changes will be communicated via our usual channels (e.g., email or newsletter).

12. Contact Us